Return and Refund Policy
This Return & Exchange Policy applies to all purchases made on www.sagespore.com and is to be read in conjunction with our Terms of Use.
No Returns or Exchanges
Sagespore does not provide returns or exchanges under any circumstances except in cases where the customer receives the wrong item.
Exchange Eligibility for Wrong Item Received
If you receive an incorrect item, you may request an exchange under the following conditions:
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Mandatory Unboxing Video – Customers must record a video before opening the package. This video must clearly show the sealed package and its opening to verify that the wrong item was received.
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No Video, No Exchange – If the package has already been opened before recording a video, the exchange request will be deemed ineligible.
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Request Submission – Exchange requests must be submitted within 48 hours of delivery, along with the unboxing video as proof.
Shipping Damages
Sagespore is not responsible for any damage caused during shipping. If an item arrives damaged due to courier handling, we will not provide a refund or exchange.
Order Cancellation
Orders may be canceled only if they have not been shipped. Once an order is shipped, it cannot be canceled.
For any further assistance, please contact our support team at dkjendeavours@gmail.com